import { resolveSendableOutboundReplyParts } from "openclaw/plugin-sdk/reply-payload";
import { isParentOwnedBackgroundAcpSession } from "../../acp/session-interaction-mode.js";
import {
  resolveAgentConfig,
  resolveAgentWorkspaceDir,
  resolveSessionAgentId,
} from "../../agents/agent-scope.js";
import {
  resolveConversationBindingRecord,
  touchConversationBindingRecord,
} from "../../bindings/records.js";
import { shouldSuppressLocalExecApprovalPrompt } from "../../channels/plugins/exec-approval-local.js";
import { parseSessionThreadInfoFast } from "../../config/sessions/thread-info.js";
import type { SessionEntry } from "../../config/sessions/types.js";
import type { OpenClawConfig } from "../../config/types.openclaw.js";
import { logVerbose } from "../../globals.js";
import { fireAndForgetHook } from "../../hooks/fire-and-forget.js";
import {
  deriveInboundMessageHookContext,
  toPluginInboundClaimContext,
  toPluginInboundClaimEvent,
  toInternalMessageReceivedContext,
  toPluginMessageContext,
  toPluginMessageReceivedEvent,
} from "../../hooks/message-hook-mappers.js";
import { isDiagnosticsEnabled } from "../../infra/diagnostic-events.js";
import { formatErrorMessage } from "../../infra/errors.js";
import {
  logMessageProcessed,
  logMessageQueued,
  logSessionStateChange,
} from "../../logging/diagnostic.js";
import {
  buildPluginBindingDeclinedText,
  buildPluginBindingErrorText,
  buildPluginBindingUnavailableText,
  hasShownPluginBindingFallbackNotice,
  isPluginOwnedSessionBindingRecord,
  markPluginBindingFallbackNoticeShown,
  toPluginConversationBinding,
} from "../../plugins/conversation-binding.js";
import { getGlobalHookRunner, getGlobalPluginRegistry } from "../../plugins/hook-runner-global.js";
import { resolveSendPolicy } from "../../sessions/send-policy.js";
import { normalizeLowercaseStringOrEmpty } from "../../shared/string-coerce.js";
import {
  normalizeOptionalLowercaseString,
  normalizeOptionalString,
} from "../../shared/string-coerce.js";
import {
  normalizeTtsAutoMode,
  resolveConfiguredTtsMode,
  shouldAttemptTtsPayload,
} from "../../tts/tts-config.js";
import { INTERNAL_MESSAGE_CHANNEL, normalizeMessageChannel } from "../../utils/message-channel.js";
import type { BlockReplyContext } from "../get-reply-options.types.js";
import { getReplyPayloadMetadata, type ReplyPayload } from "../reply-payload.js";
import type { FinalizedMsgContext } from "../templating.js";
import { normalizeVerboseLevel } from "../thinking.js";
import {
  createInternalHookEvent,
  loadSessionStore,
  resolveSessionStoreEntry,
  resolveStorePath,
  triggerInternalHook,
} from "./dispatch-from-config.runtime.js";
import type {
  DispatchFromConfigParams,
  DispatchFromConfigResult,
} from "./dispatch-from-config.types.js";
import { claimInboundDedupe, commitInboundDedupe, releaseInboundDedupe } from "./inbound-dedupe.js";
import { resolveReplyRoutingDecision } from "./routing-policy.js";
import { resolveRunTypingPolicy } from "./typing-policy.js";

let routeReplyRuntimePromise: Promise<typeof import("./route-reply.runtime.js")> | null = null;
let getReplyFromConfigRuntimePromise: Promise<
  typeof import("./get-reply-from-config.runtime.js")
> | null = null;
let abortRuntimePromise: Promise<typeof import("./abort.runtime.js")> | null = null;
let ttsRuntimePromise: Promise<typeof import("../../tts/tts.runtime.js")> | null = null;
let replyMediaPathsRuntimePromise: Promise<typeof import("./reply-media-paths.runtime.js")> | null =
  null;

function loadRouteReplyRuntime() {
  routeReplyRuntimePromise ??= import("./route-reply.runtime.js");
  return routeReplyRuntimePromise;
}

function loadGetReplyFromConfigRuntime() {
  getReplyFromConfigRuntimePromise ??= import("./get-reply-from-config.runtime.js");
  return getReplyFromConfigRuntimePromise;
}

function loadAbortRuntime() {
  abortRuntimePromise ??= import("./abort.runtime.js");
  return abortRuntimePromise;
}

function loadTtsRuntime() {
  ttsRuntimePromise ??= import("../../tts/tts.runtime.js");
  return ttsRuntimePromise;
}

function loadReplyMediaPathsRuntime() {
  replyMediaPathsRuntimePromise ??= import("./reply-media-paths.runtime.js");
  return replyMediaPathsRuntimePromise;
}

async function maybeApplyTtsToReplyPayload(
  params: Parameters<Awaited<ReturnType<typeof loadTtsRuntime>>["maybeApplyTtsToPayload"]>[0],
) {
  if (!shouldAttemptTtsPayload({ cfg: params.cfg, ttsAuto: params.ttsAuto })) {
    return params.payload;
  }
  const { maybeApplyTtsToPayload } = await loadTtsRuntime();
  return maybeApplyTtsToPayload(params);
}

const AUDIO_PLACEHOLDER_RE = /^<media:audio>(\s*\([^)]*\))?$/i;
const AUDIO_HEADER_RE = /^\[Audio\b/i;
const normalizeMediaType = (value: string): string =>
  normalizeOptionalLowercaseString(value.split(";")[0]) ?? "";

const isInboundAudioContext = (ctx: FinalizedMsgContext): boolean => {
  const rawTypes = [
    typeof ctx.MediaType === "string" ? ctx.MediaType : undefined,
    ...(Array.isArray(ctx.MediaTypes) ? ctx.MediaTypes : []),
  ].filter(Boolean) as string[];
  const types = rawTypes.map((type) => normalizeMediaType(type));
  if (types.some((type) => type === "audio" || type.startsWith("audio/"))) {
    return true;
  }

  const body =
    typeof ctx.BodyForCommands === "string"
      ? ctx.BodyForCommands
      : typeof ctx.CommandBody === "string"
        ? ctx.CommandBody
        : typeof ctx.RawBody === "string"
          ? ctx.RawBody
          : typeof ctx.Body === "string"
            ? ctx.Body
            : "";
  const trimmed = body.trim();
  if (!trimmed) {
    return false;
  }
  if (AUDIO_PLACEHOLDER_RE.test(trimmed)) {
    return true;
  }
  return AUDIO_HEADER_RE.test(trimmed);
};

const resolveSessionStoreLookup = (
  ctx: FinalizedMsgContext,
  cfg: OpenClawConfig,
): {
  sessionKey?: string;
  storePath?: string;
  entry?: SessionEntry;
} => {
  const targetSessionKey =
    ctx.CommandSource === "native"
      ? normalizeOptionalString(ctx.CommandTargetSessionKey)
      : undefined;
  const sessionKey = normalizeOptionalString(targetSessionKey ?? ctx.SessionKey);
  if (!sessionKey) {
    return {};
  }
  const agentId = resolveSessionAgentId({ sessionKey, config: cfg });
  const storePath = resolveStorePath(cfg.session?.store, { agentId });
  try {
    const store = loadSessionStore(storePath);
    return {
      sessionKey,
      storePath,
      entry: resolveSessionStoreEntry({ store, sessionKey }).existing,
    };
  } catch {
    return {
      sessionKey,
      storePath,
    };
  }
};

const createShouldEmitVerboseProgress = (params: {
  sessionKey?: string;
  storePath?: string;
  fallbackLevel: string;
}) => {
  return () => {
    if (params.sessionKey && params.storePath) {
      try {
        const store = loadSessionStore(params.storePath);
        const entry = resolveSessionStoreEntry({ store, sessionKey: params.sessionKey }).existing;
        const currentLevel = normalizeVerboseLevel(entry?.verboseLevel ?? "");
        if (currentLevel) {
          return currentLevel !== "off";
        }
      } catch {
        // Ignore transient store read failures and fall back to the current dispatch snapshot.
      }
    }
    return params.fallbackLevel !== "off";
  };
};
export type {
  DispatchFromConfigParams,
  DispatchFromConfigResult,
} from "./dispatch-from-config.types.js";

export async function dispatchReplyFromConfig(
  params: DispatchFromConfigParams,
): Promise<DispatchFromConfigResult> {
  const { ctx, cfg, dispatcher } = params;
  const diagnosticsEnabled = isDiagnosticsEnabled(cfg);
  const channel = normalizeLowercaseStringOrEmpty(ctx.Surface ?? ctx.Provider ?? "unknown");
  const chatId = ctx.To ?? ctx.From;
  const messageId = ctx.MessageSid ?? ctx.MessageSidFirst ?? ctx.MessageSidLast;
  const sessionKey = ctx.SessionKey;
  const startTime = diagnosticsEnabled ? Date.now() : 0;
  const canTrackSession = diagnosticsEnabled && Boolean(sessionKey);

  const recordProcessed = (
    outcome: "completed" | "skipped" | "error",
    opts?: {
      reason?: string;
      error?: string;
    },
  ) => {
    if (!diagnosticsEnabled) {
      return;
    }
    logMessageProcessed({
      channel,
      chatId,
      messageId,
      sessionKey,
      durationMs: Date.now() - startTime,
      outcome,
      reason: opts?.reason,
      error: opts?.error,
    });
  };

  const markProcessing = () => {
    if (!canTrackSession || !sessionKey) {
      return;
    }
    logMessageQueued({ sessionKey, channel, source: "dispatch" });
    logSessionStateChange({
      sessionKey,
      state: "processing",
      reason: "message_start",
    });
  };

  const markIdle = (reason: string) => {
    if (!canTrackSession || !sessionKey) {
      return;
    }
    logSessionStateChange({
      sessionKey,
      state: "idle",
      reason,
    });
  };

  const inboundDedupeClaim = claimInboundDedupe(ctx);
  if (inboundDedupeClaim.status === "duplicate" || inboundDedupeClaim.status === "inflight") {
    recordProcessed("skipped", { reason: "duplicate" });
    return { queuedFinal: false, counts: dispatcher.getQueuedCounts() };
  }

  const sessionStoreEntry = resolveSessionStoreLookup(ctx, cfg);
  const acpDispatchSessionKey = sessionStoreEntry.sessionKey ?? sessionKey;
  const sessionAgentId = resolveSessionAgentId({ sessionKey: acpDispatchSessionKey, config: cfg });
  const sessionAgentCfg = resolveAgentConfig(cfg, sessionAgentId);
  const shouldEmitVerboseProgress = createShouldEmitVerboseProgress({
    sessionKey: acpDispatchSessionKey,
    storePath: sessionStoreEntry.storePath,
    fallbackLevel:
      normalizeVerboseLevel(
        sessionStoreEntry.entry?.verboseLevel ??
          sessionAgentCfg?.verboseDefault ??
          cfg.agents?.defaults?.verboseDefault ??
          "",
      ) ?? "off",
  });
  // Restore route thread context only from the active turn or the thread-scoped session key.
  // Do not read thread ids from the normalised session store here: `origin.threadId` can be
  // folded back into lastThreadId/deliveryContext during store normalisation and resurrect a
  // stale route after thread delivery was intentionally cleared.
  const routeThreadId =
    ctx.MessageThreadId ?? parseSessionThreadInfoFast(acpDispatchSessionKey).threadId;
  const inboundAudio = isInboundAudioContext(ctx);
  const sessionTtsAuto = normalizeTtsAutoMode(sessionStoreEntry.entry?.ttsAuto);
  const hookRunner = getGlobalHookRunner();

  // Extract message context for hooks (plugin and internal)
  const timestamp =
    typeof ctx.Timestamp === "number" && Number.isFinite(ctx.Timestamp) ? ctx.Timestamp : undefined;
  const messageIdForHook =
    ctx.MessageSidFull ?? ctx.MessageSid ?? ctx.MessageSidFirst ?? ctx.MessageSidLast;
  const hookContext = deriveInboundMessageHookContext(ctx, { messageId: messageIdForHook });
  const { isGroup, groupId } = hookContext;
  const inboundClaimContext = toPluginInboundClaimContext(hookContext);
  const inboundClaimEvent = toPluginInboundClaimEvent(hookContext, {
    commandAuthorized:
      typeof ctx.CommandAuthorized === "boolean" ? ctx.CommandAuthorized : undefined,
    wasMentioned: typeof ctx.WasMentioned === "boolean" ? ctx.WasMentioned : undefined,
  });

  // Check if we should route replies to originating channel instead of dispatcher.
  // Only route when the originating channel is DIFFERENT from the current surface.
  // This handles cross-provider routing (e.g., message from Telegram being processed
  // by a shared session that's currently on Slack) while preserving normal dispatcher
  // flow when the provider handles its own messages.
  //
  // Debug: `pnpm test src/auto-reply/reply/dispatch-from-config.test.ts`
  const suppressAcpChildUserDelivery = isParentOwnedBackgroundAcpSession(sessionStoreEntry.entry);
  const normalizedOriginatingChannel = normalizeMessageChannel(ctx.OriginatingChannel);
  const normalizedProviderChannel = normalizeMessageChannel(ctx.Provider);
  const normalizedSurfaceChannel = normalizeMessageChannel(ctx.Surface);
  const normalizedCurrentSurface = normalizedProviderChannel ?? normalizedSurfaceChannel;
  const isInternalWebchatTurn =
    normalizedCurrentSurface === INTERNAL_MESSAGE_CHANNEL &&
    (normalizedSurfaceChannel === INTERNAL_MESSAGE_CHANNEL || !normalizedSurfaceChannel) &&
    ctx.ExplicitDeliverRoute !== true;
  const hasRouteReplyCandidate = Boolean(
    !suppressAcpChildUserDelivery &&
    !isInternalWebchatTurn &&
    normalizedOriginatingChannel &&
    ctx.OriginatingTo &&
    normalizedOriginatingChannel !== normalizedCurrentSurface,
  );
  const routeReplyRuntime = hasRouteReplyCandidate ? await loadRouteReplyRuntime() : undefined;
  const { originatingChannel, currentSurface, shouldRouteToOriginating, shouldSuppressTyping } =
    resolveReplyRoutingDecision({
      provider: ctx.Provider,
      surface: ctx.Surface,
      explicitDeliverRoute: ctx.ExplicitDeliverRoute,
      originatingChannel: ctx.OriginatingChannel,
      originatingTo: ctx.OriginatingTo,
      suppressDirectUserDelivery: suppressAcpChildUserDelivery,
      isRoutableChannel: routeReplyRuntime?.isRoutableChannel ?? (() => false),
    });
  const originatingTo = ctx.OriginatingTo;
  const ttsChannel = shouldRouteToOriginating ? originatingChannel : currentSurface;
  const { createReplyMediaPathNormalizer } = await loadReplyMediaPathsRuntime();
  const normalizeReplyMediaPaths = createReplyMediaPathNormalizer({
    cfg,
    sessionKey: acpDispatchSessionKey,
    workspaceDir: resolveAgentWorkspaceDir(cfg, sessionAgentId),
    messageProvider: ttsChannel,
    accountId: ctx.AccountId,
    groupId,
    groupChannel: ctx.GroupChannel,
    groupSpace: ctx.GroupSpace,
    requesterSenderId: ctx.SenderId,
    requesterSenderName: ctx.SenderName,
    requesterSenderUsername: ctx.SenderUsername,
    requesterSenderE164: ctx.SenderE164,
  });
  const normalizeReplyMediaPayload = async (payload: ReplyPayload): Promise<ReplyPayload> => {
    if (!resolveSendableOutboundReplyParts(payload).hasMedia) {
      return payload;
    }
    return await normalizeReplyMediaPaths(payload);
  };

  const routeReplyToOriginating = async (
    payload: ReplyPayload,
    options?: { abortSignal?: AbortSignal; mirror?: boolean },
  ) => {
    if (!shouldRouteToOriginating || !originatingChannel || !originatingTo || !routeReplyRuntime) {
      return null;
    }
    return await routeReplyRuntime.routeReply({
      payload,
      channel: originatingChannel,
      to: originatingTo,
      sessionKey: ctx.SessionKey,
      accountId: ctx.AccountId,
      requesterSenderId: ctx.SenderId,
      requesterSenderName: ctx.SenderName,
      requesterSenderUsername: ctx.SenderUsername,
      requesterSenderE164: ctx.SenderE164,
      threadId: routeThreadId,
      cfg,
      abortSignal: options?.abortSignal,
      mirror: options?.mirror,
      isGroup,
      groupId,
    });
  };

  /**
   * Helper to send a payload via route-reply (async).
   * Only used when actually routing to a different provider.
   * Note: Only called when shouldRouteToOriginating is true, so
   * originatingChannel and originatingTo are guaranteed to be defined.
   */
  const sendPayloadAsync = async (
    payload: ReplyPayload,
    abortSignal?: AbortSignal,
    mirror?: boolean,
  ): Promise<void> => {
    // Keep the runtime guard explicit because this helper is called from nested
    // reply callbacks where TypeScript cannot narrow shouldRouteToOriginating.
    if (!routeReplyRuntime || !originatingChannel || !originatingTo) {
      return;
    }
    if (abortSignal?.aborted) {
      return;
    }
    const result = await routeReplyToOriginating(payload, {
      abortSignal,
      mirror,
    });
    if (result && !result.ok) {
      logVerbose(`dispatch-from-config: route-reply failed: ${result.error ?? "unknown error"}`);
    }
  };

  const sendBindingNotice = async (
    payload: ReplyPayload,
    mode: "additive" | "terminal",
  ): Promise<boolean> => {
    const result = await routeReplyToOriginating(payload);
    if (result) {
      if (!result.ok) {
        logVerbose(
          `dispatch-from-config: route-reply (plugin binding notice) failed: ${result.error ?? "unknown error"}`,
        );
      }
      return result.ok;
    }
    return mode === "additive"
      ? dispatcher.sendToolResult(payload)
      : dispatcher.sendFinalReply(payload);
  };

  const pluginOwnedBindingRecord =
    inboundClaimContext.conversationId && inboundClaimContext.channelId
      ? resolveConversationBindingRecord({
          channel: inboundClaimContext.channelId,
          accountId:
            inboundClaimContext.accountId ??
            ((
              cfg.channels as Record<string, { defaultAccount?: unknown } | undefined> | undefined
            )?.[inboundClaimContext.channelId]?.defaultAccount as string | undefined) ??
            "default",
          conversationId: inboundClaimContext.conversationId,
          parentConversationId: inboundClaimContext.parentConversationId,
        })
      : null;
  const pluginOwnedBinding = isPluginOwnedSessionBindingRecord(pluginOwnedBindingRecord)
    ? toPluginConversationBinding(pluginOwnedBindingRecord)
    : null;

  // Resolve sendPolicy early so every outbound path below (plugin-binding
  // notices, fast-abort, normal dispatch) honors suppressDelivery. Under
  // sendPolicy: "deny" the agent still processes inbound, but no outbound
  // reply/notice/indicator is allowed. See #53328.
  const sendPolicy = resolveSendPolicy({
    cfg,
    entry: sessionStoreEntry.entry,
    sessionKey: sessionStoreEntry.sessionKey ?? sessionKey,
    channel:
      sessionStoreEntry.entry?.channel ??
      ctx.OriginatingChannel ??
      ctx.Surface ??
      ctx.Provider ??
      undefined,
    chatType: sessionStoreEntry.entry?.chatType,
  });
  const suppressDelivery = sendPolicy === "deny";
  const suppressHookUserDelivery = suppressAcpChildUserDelivery || suppressDelivery;

  let pluginFallbackReason:
    | "plugin-bound-fallback-missing-plugin"
    | "plugin-bound-fallback-no-handler"
    | undefined;

  if (pluginOwnedBinding) {
    touchConversationBindingRecord(pluginOwnedBinding.bindingId);
    if (suppressDelivery) {
      // Plugin-bound inbound handlers typically emit outbound replies we
      // cannot rewind. Under deny, skip the plugin claim entirely and fall
      // through to normal (suppressed) agent processing so no delivery leaks
      // via the plugin path. See #53328.
      logVerbose(
        `plugin-bound inbound skipped under sendPolicy: deny (plugin=${pluginOwnedBinding.pluginId} session=${sessionKey ?? "unknown"}); falling through to suppressed agent processing`,
      );
    } else {
      logVerbose(
        `plugin-bound inbound routed to ${pluginOwnedBinding.pluginId} conversation=${pluginOwnedBinding.conversationId}`,
      );
      const targetedClaimOutcome = hookRunner?.runInboundClaimForPluginOutcome
        ? await hookRunner.runInboundClaimForPluginOutcome(
            pluginOwnedBinding.pluginId,
            inboundClaimEvent,
            inboundClaimContext,
          )
        : (() => {
            const pluginLoaded =
              getGlobalPluginRegistry()?.plugins.some(
                (plugin) => plugin.id === pluginOwnedBinding.pluginId && plugin.status === "loaded",
              ) ?? false;
            return pluginLoaded
              ? ({ status: "no_handler" } as const)
              : ({ status: "missing_plugin" } as const);
          })();

      switch (targetedClaimOutcome.status) {
        case "handled": {
          markIdle("plugin_binding_dispatch");
          recordProcessed("completed", { reason: "plugin-bound-handled" });
          return { queuedFinal: false, counts: dispatcher.getQueuedCounts() };
        }
        case "missing_plugin":
        case "no_handler": {
          pluginFallbackReason =
            targetedClaimOutcome.status === "missing_plugin"
              ? "plugin-bound-fallback-missing-plugin"
              : "plugin-bound-fallback-no-handler";
          if (!hasShownPluginBindingFallbackNotice(pluginOwnedBinding.bindingId)) {
            const didSendNotice = await sendBindingNotice(
              { text: buildPluginBindingUnavailableText(pluginOwnedBinding) },
              "additive",
            );
            if (didSendNotice) {
              markPluginBindingFallbackNoticeShown(pluginOwnedBinding.bindingId);
            }
          }
          break;
        }
        case "declined": {
          await sendBindingNotice(
            { text: buildPluginBindingDeclinedText(pluginOwnedBinding) },
            "terminal",
          );
          markIdle("plugin_binding_declined");
          recordProcessed("completed", { reason: "plugin-bound-declined" });
          return { queuedFinal: false, counts: dispatcher.getQueuedCounts() };
        }
        case "error": {
          logVerbose(
            `plugin-bound inbound claim failed for ${pluginOwnedBinding.pluginId}: ${targetedClaimOutcome.error}`,
          );
          await sendBindingNotice(
            { text: buildPluginBindingErrorText(pluginOwnedBinding) },
            "terminal",
          );
          markIdle("plugin_binding_error");
          recordProcessed("completed", { reason: "plugin-bound-error" });
          return { queuedFinal: false, counts: dispatcher.getQueuedCounts() };
        }
      }
    }
  }

  // Trigger plugin hooks (fire-and-forget)
  if (hookRunner?.hasHooks("message_received")) {
    fireAndForgetHook(
      hookRunner.runMessageReceived(
        toPluginMessageReceivedEvent(hookContext),
        toPluginMessageContext(hookContext),
      ),
      "dispatch-from-config: message_received plugin hook failed",
    );
  }

  // Bridge to internal hooks (HOOK.md discovery system) - refs #8807
  if (sessionKey) {
    fireAndForgetHook(
      triggerInternalHook(
        createInternalHookEvent("message", "received", sessionKey, {
          ...toInternalMessageReceivedContext(hookContext),
          timestamp,
        }),
      ),
      "dispatch-from-config: message_received internal hook failed",
    );
  }

  markProcessing();

  try {
    const abortRuntime = params.fastAbortResolver ? null : await loadAbortRuntime();
    const fastAbortResolver = params.fastAbortResolver ?? abortRuntime?.tryFastAbortFromMessage;
    const formatAbortReplyTextResolver =
      params.formatAbortReplyTextResolver ?? abortRuntime?.formatAbortReplyText;
    if (!fastAbortResolver || !formatAbortReplyTextResolver) {
      throw new Error("abort runtime unavailable");
    }
    const fastAbort = await fastAbortResolver({ ctx, cfg });
    if (fastAbort.handled) {
      let queuedFinal = false;
      let routedFinalCount = 0;
      if (!suppressDelivery) {
        const payload = {
          text: formatAbortReplyTextResolver(fastAbort.stoppedSubagents),
        } satisfies ReplyPayload;
        const result = await routeReplyToOriginating(payload);
        if (result) {
          queuedFinal = result.ok;
          if (result.ok) {
            routedFinalCount += 1;
          }
          if (!result.ok) {
            logVerbose(
              `dispatch-from-config: route-reply (abort) failed: ${result.error ?? "unknown error"}`,
            );
          }
        } else {
          queuedFinal = dispatcher.sendFinalReply(payload);
        }
      } else {
        logVerbose(
          `dispatch-from-config: fast_abort reply suppressed by sendPolicy: deny (session=${sessionKey ?? "unknown"})`,
        );
      }
      const counts = dispatcher.getQueuedCounts();
      counts.final += routedFinalCount;
      recordProcessed("completed", { reason: "fast_abort" });
      markIdle("message_completed");
      return { queuedFinal, counts };
    }

    const shouldSendToolSummaries = ctx.ChatType !== "group" || ctx.IsForum === true;
    const shouldSendToolStartStatuses = ctx.ChatType !== "group" || ctx.IsForum === true;
    const sendFinalPayload = async (
      payload: ReplyPayload,
    ): Promise<{ queuedFinal: boolean; routedFinalCount: number }> => {
      const ttsPayload = await maybeApplyTtsToReplyPayload({
        payload,
        cfg,
        channel: ttsChannel,
        kind: "final",
        inboundAudio,
        ttsAuto: sessionTtsAuto,
      });
      const normalizedPayload = await normalizeReplyMediaPayload(ttsPayload);
      const result = await routeReplyToOriginating(normalizedPayload);
      if (result) {
        if (!result.ok) {
          logVerbose(
            `dispatch-from-config: route-reply (final) failed: ${result.error ?? "unknown error"}`,
          );
        }
        return {
          queuedFinal: result.ok,
          routedFinalCount: result.ok ? 1 : 0,
        };
      }
      return {
        queuedFinal: dispatcher.sendFinalReply(normalizedPayload),
        routedFinalCount: 0,
      };
    };

    // Run before_dispatch hook — let plugins inspect or handle before model dispatch.
    if (hookRunner?.hasHooks("before_dispatch")) {
      const beforeDispatchResult = await hookRunner.runBeforeDispatch(
        {
          content: hookContext.content,
          body: hookContext.bodyForAgent ?? hookContext.body,
          channel: hookContext.channelId,
          sessionKey: sessionStoreEntry.sessionKey ?? sessionKey,
          senderId: hookContext.senderId,
          isGroup: hookContext.isGroup,
          timestamp: hookContext.timestamp,
        },
        {
          channelId: hookContext.channelId,
          accountId: hookContext.accountId,
          conversationId: inboundClaimContext.conversationId,
          sessionKey: sessionStoreEntry.sessionKey ?? sessionKey,
          senderId: hookContext.senderId,
        },
      );
      if (beforeDispatchResult?.handled) {
        const text = beforeDispatchResult.text;
        let queuedFinal = false;
        let routedFinalCount = 0;
        if (text && !suppressDelivery) {
          const handledReply = await sendFinalPayload({ text });
          queuedFinal = handledReply.queuedFinal;
          routedFinalCount += handledReply.routedFinalCount;
        }
        const counts = dispatcher.getQueuedCounts();
        counts.final += routedFinalCount;
        recordProcessed("completed", { reason: "before_dispatch_handled" });
        markIdle("message_completed");
        return { queuedFinal, counts };
      }
    }

    if (hookRunner?.hasHooks("reply_dispatch")) {
      const replyDispatchResult = await hookRunner.runReplyDispatch(
        {
          ctx,
          runId: params.replyOptions?.runId,
          sessionKey: acpDispatchSessionKey,
          inboundAudio,
          sessionTtsAuto,
          ttsChannel,
          suppressUserDelivery: suppressHookUserDelivery,
          shouldRouteToOriginating,
          originatingChannel,
          originatingTo,
          shouldSendToolSummaries,
          sendPolicy,
        },
        {
          cfg,
          dispatcher,
          abortSignal: params.replyOptions?.abortSignal,
          onReplyStart: params.replyOptions?.onReplyStart,
          recordProcessed,
          markIdle,
        },
      );
      if (replyDispatchResult?.handled) {
        return {
          queuedFinal: replyDispatchResult.queuedFinal,
          counts: replyDispatchResult.counts,
        };
      }
    }

    // When sendPolicy is "deny", we still let the agent process the inbound message
    // (context, memory, tool calls) but suppress all outbound delivery.
    if (suppressDelivery) {
      logVerbose(
        `Delivery suppressed by send policy for session ${sessionStoreEntry.sessionKey ?? sessionKey ?? "unknown"} — agent will still process the message`,
      );
    }

    const toolStartStatusesSent = new Set<string>();
    let toolStartStatusCount = 0;
    const normalizeWorkingLabel = (label: string) => {
      const collapsed = label.replace(/\s+/g, " ").trim();
      if (collapsed.length <= 80) {
        return collapsed;
      }
      return `${collapsed.slice(0, 77).trimEnd()}...`;
    };
    const formatPlanUpdateText = (payload: { explanation?: string; steps?: string[] }) => {
      const explanation = payload.explanation?.replace(/\s+/g, " ").trim();
      const steps = (payload.steps ?? [])
        .map((step) => step.replace(/\s+/g, " ").trim())
        .filter(Boolean);
      const parts: string[] = [];
      if (explanation) {
        parts.push(explanation);
      }
      if (steps.length > 0) {
        parts.push(steps.map((step, index) => `${index + 1}. ${step}`).join("\n"));
      }
      return parts.join("\n\n").trim() || "Planning next steps.";
    };
    const maybeSendWorkingStatus = async (label: string): Promise<void> => {
      if (suppressDelivery) {
        return;
      }
      const normalizedLabel = normalizeWorkingLabel(label);
      if (
        !shouldEmitVerboseProgress() ||
        !shouldSendToolStartStatuses ||
        !normalizedLabel ||
        toolStartStatusCount >= 2 ||
        toolStartStatusesSent.has(normalizedLabel)
      ) {
        return;
      }
      toolStartStatusesSent.add(normalizedLabel);
      toolStartStatusCount += 1;
      const payload: ReplyPayload = {
        text: `Working: ${normalizedLabel}`,
      };
      if (shouldRouteToOriginating) {
        await sendPayloadAsync(payload, undefined, false);
        return;
      }
      dispatcher.sendToolResult(payload);
    };
    const sendPlanUpdate = async (payload: {
      explanation?: string;
      steps?: string[];
    }): Promise<void> => {
      if (suppressDelivery || !shouldEmitVerboseProgress()) {
        return;
      }
      const replyPayload: ReplyPayload = {
        text: formatPlanUpdateText(payload),
      };
      if (shouldRouteToOriginating) {
        await sendPayloadAsync(replyPayload, undefined, false);
        return;
      }
      dispatcher.sendToolResult(replyPayload);
    };
    const summarizeApprovalLabel = (payload: {
      status?: string;
      command?: string;
      message?: string;
    }) => {
      if (payload.status === "pending") {
        const command = normalizeOptionalString(payload.command);
        if (command) {
          return normalizeWorkingLabel(`awaiting approval: ${command}`);
        }
        return "awaiting approval";
      }
      if (payload.status === "unavailable") {
        const message = normalizeOptionalString(payload.message);
        if (message) {
          return normalizeWorkingLabel(message);
        }
        return "approval unavailable";
      }
      return "";
    };
    const summarizePatchLabel = (payload: { summary?: string; title?: string }) => {
      const summary = normalizeOptionalString(payload.summary);
      if (summary) {
        return normalizeWorkingLabel(summary);
      }
      const title = normalizeOptionalString(payload.title);
      if (title) {
        return normalizeWorkingLabel(title);
      }
      return "";
    };
    // Track accumulated block text for TTS generation after streaming completes.
    // When block streaming succeeds, there's no final reply, so we need to generate
    // TTS audio separately from the accumulated block content.
    let accumulatedBlockText = "";
    let blockCount = 0;

    const resolveToolDeliveryPayload = (payload: ReplyPayload): ReplyPayload | null => {
      if (
        shouldSuppressLocalExecApprovalPrompt({
          channel: normalizeMessageChannel(ctx.Surface ?? ctx.Provider),
          cfg,
          accountId: ctx.AccountId,
          payload,
        })
      ) {
        return null;
      }
      if (shouldSendToolSummaries) {
        return payload;
      }
      const execApproval =
        payload.channelData &&
        typeof payload.channelData === "object" &&
        !Array.isArray(payload.channelData)
          ? payload.channelData.execApproval
          : undefined;
      if (execApproval && typeof execApproval === "object" && !Array.isArray(execApproval)) {
        return payload;
      }
      // Group/native flows intentionally suppress tool summary text, but media-only
      // tool results (for example TTS audio) must still be delivered.
      const hasMedia = resolveSendableOutboundReplyParts(payload).hasMedia;
      if (!hasMedia) {
        return null;
      }
      return { ...payload, text: undefined };
    };
    const typing = resolveRunTypingPolicy({
      requestedPolicy: params.replyOptions?.typingPolicy,
      suppressTyping:
        suppressDelivery || params.replyOptions?.suppressTyping === true || shouldSuppressTyping,
      originatingChannel,
      systemEvent: shouldRouteToOriginating,
    });

    const replyResolver =
      params.replyResolver ?? (await loadGetReplyFromConfigRuntime()).getReplyFromConfig;
    const replyResult = await replyResolver(
      ctx,
      {
        ...params.replyOptions,
        typingPolicy: typing.typingPolicy,
        suppressTyping: typing.suppressTyping,
        onToolResult: (payload: ReplyPayload) => {
          const run = async () => {
            if (suppressDelivery) {
              return;
            }
            const ttsPayload = await maybeApplyTtsToReplyPayload({
              payload,
              cfg,
              channel: ttsChannel,
              kind: "tool",
              inboundAudio,
              ttsAuto: sessionTtsAuto,
            });
            const normalizedPayload = await normalizeReplyMediaPayload(ttsPayload);
            const deliveryPayload = resolveToolDeliveryPayload(normalizedPayload);
            if (!deliveryPayload) {
              return;
            }
            if (shouldRouteToOriginating) {
              await sendPayloadAsync(deliveryPayload, undefined, false);
            } else {
              dispatcher.sendToolResult(deliveryPayload);
            }
          };
          return run();
        },
        onPlanUpdate: async ({ phase, explanation, steps }) => {
          if (phase !== "update") {
            return;
          }
          await sendPlanUpdate({ explanation, steps });
        },
        onApprovalEvent: async ({ phase, status, command, message }) => {
          if (phase !== "requested") {
            return;
          }
          const label = summarizeApprovalLabel({ status, command, message });
          if (!label) {
            return;
          }
          await maybeSendWorkingStatus(label);
        },
        onPatchSummary: async ({ phase, summary, title }) => {
          if (phase !== "end") {
            return;
          }
          const label = summarizePatchLabel({ summary, title });
          if (!label) {
            return;
          }
          await maybeSendWorkingStatus(label);
        },
        onBlockReply: (payload: ReplyPayload, context?: BlockReplyContext) => {
          const run = async () => {
            if (suppressDelivery) {
              return;
            }
            // Suppress reasoning payloads — channels using this generic dispatch
            // path (WhatsApp, web, etc.) do not have a dedicated reasoning lane.
            // Telegram has its own dispatch path that handles reasoning splitting.
            if (payload.isReasoning === true) {
              return;
            }
            // Accumulate block text for TTS generation after streaming.
            // Exclude compaction status notices — they are informational UI
            // signals and must not be synthesised into the spoken reply.
            if (payload.text && !payload.isCompactionNotice) {
              if (accumulatedBlockText.length > 0) {
                accumulatedBlockText += "\n";
              }
              accumulatedBlockText += payload.text;
              blockCount++;
            }
            // Channels that keep a live draft preview may need to rotate their
            // preview state at the logical block boundary before queued block
            // delivery drains asynchronously through the dispatcher.
            const payloadMetadata = getReplyPayloadMetadata(payload);
            const queuedContext =
              payloadMetadata?.assistantMessageIndex !== undefined
                ? {
                    ...context,
                    assistantMessageIndex: payloadMetadata.assistantMessageIndex,
                  }
                : context;
            await params.replyOptions?.onBlockReplyQueued?.(payload, queuedContext);
            const ttsPayload = await maybeApplyTtsToReplyPayload({
              payload,
              cfg,
              channel: ttsChannel,
              kind: "block",
              inboundAudio,
              ttsAuto: sessionTtsAuto,
            });
            const normalizedPayload = await normalizeReplyMediaPayload(ttsPayload);
            if (shouldRouteToOriginating) {
              await sendPayloadAsync(normalizedPayload, context?.abortSignal, false);
            } else {
              dispatcher.sendBlockReply(normalizedPayload);
            }
          };
          return run();
        },
      },
      params.configOverride,
    );

    if (ctx.AcpDispatchTailAfterReset === true) {
      // Command handling prepared a trailing prompt after ACP in-place reset.
      // Route that tail through ACP now (same turn) instead of embedded dispatch.
      ctx.AcpDispatchTailAfterReset = false;
      if (hookRunner?.hasHooks("reply_dispatch")) {
        const tailDispatchResult = await hookRunner.runReplyDispatch(
          {
            ctx,
            runId: params.replyOptions?.runId,
            sessionKey: acpDispatchSessionKey,
            inboundAudio,
            sessionTtsAuto,
            ttsChannel,
            suppressUserDelivery: suppressHookUserDelivery,
            shouldRouteToOriginating,
            originatingChannel,
            originatingTo,
            shouldSendToolSummaries,
            sendPolicy,
            isTailDispatch: true,
          },
          {
            cfg,
            dispatcher,
            abortSignal: params.replyOptions?.abortSignal,
            onReplyStart: params.replyOptions?.onReplyStart,
            recordProcessed,
            markIdle,
          },
        );
        if (tailDispatchResult?.handled) {
          return {
            queuedFinal: tailDispatchResult.queuedFinal,
            counts: tailDispatchResult.counts,
          };
        }
      }
    }

    const replies = replyResult ? (Array.isArray(replyResult) ? replyResult : [replyResult]) : [];

    let queuedFinal = false;
    let routedFinalCount = 0;
    if (!suppressDelivery) {
      for (const reply of replies) {
        // Suppress reasoning payloads from channel delivery — channels using this
        // generic dispatch path do not have a dedicated reasoning lane.
        if (reply.isReasoning === true) {
          continue;
        }
        const finalReply = await sendFinalPayload(reply);
        queuedFinal = finalReply.queuedFinal || queuedFinal;
        routedFinalCount += finalReply.routedFinalCount;
      }

      const ttsMode = resolveConfiguredTtsMode(cfg);
      // Generate TTS-only reply after block streaming completes (when there's no final reply).
      // This handles the case where block streaming succeeds and drops final payloads,
      // but we still want TTS audio to be generated from the accumulated block content.
      if (
        ttsMode === "final" &&
        replies.length === 0 &&
        blockCount > 0 &&
        accumulatedBlockText.trim()
      ) {
        try {
          const ttsSyntheticReply = await maybeApplyTtsToReplyPayload({
            payload: { text: accumulatedBlockText },
            cfg,
            channel: ttsChannel,
            kind: "final",
            inboundAudio,
            ttsAuto: sessionTtsAuto,
          });
          // Only send if TTS was actually applied (mediaUrl exists)
          if (ttsSyntheticReply.mediaUrl) {
            // Send TTS-only payload (no text, just audio) so it doesn't duplicate the block content
            const ttsOnlyPayload: ReplyPayload = {
              mediaUrl: ttsSyntheticReply.mediaUrl,
              audioAsVoice: ttsSyntheticReply.audioAsVoice,
            };
            const result = await routeReplyToOriginating(ttsOnlyPayload);
            if (result) {
              queuedFinal = result.ok || queuedFinal;
              if (result.ok) {
                routedFinalCount += 1;
              }
              if (!result.ok) {
                logVerbose(
                  `dispatch-from-config: route-reply (tts-only) failed: ${result.error ?? "unknown error"}`,
                );
              }
            } else {
              const didQueue = dispatcher.sendFinalReply(ttsOnlyPayload);
              queuedFinal = didQueue || queuedFinal;
            }
          }
        } catch (err) {
          logVerbose(
            `dispatch-from-config: accumulated block TTS failed: ${formatErrorMessage(err)}`,
          );
        }
      }
    }

    const counts = dispatcher.getQueuedCounts();
    counts.final += routedFinalCount;
    if (inboundDedupeClaim.status === "claimed") {
      commitInboundDedupe(inboundDedupeClaim.key);
    }
    recordProcessed(
      "completed",
      pluginFallbackReason ? { reason: pluginFallbackReason } : undefined,
    );
    markIdle("message_completed");
    return { queuedFinal, counts };
  } catch (err) {
    if (inboundDedupeClaim.status === "claimed") {
      releaseInboundDedupe(inboundDedupeClaim.key);
    }
    recordProcessed("error", { error: String(err) });
    markIdle("message_error");
    throw err;
  }
}